You can use the Voice-Mail system as an answering machine, for messages, announcements and during absences. You can also use any telephone to access your calendar or check your emails. Following services are available:
- Telephone Answering Machine
- Delivery of voice messages as MP3 files directly in your mailbox
- Notification email for lost calls directly in your mailbox
- Voice access to your calendar and emails Specifications
This service is available for all ETH employees with a personal Phone Service.
For non-personal phone, a ticket must be created at the ID Service Desk (click here).
You can configure your voice-mail over your telephone set or using your browser (web mail: https://mail.ethz.ch/owa).
|Web Mail |
|Web Mail & |
|Record/change/delete your name||X|
|Record/change/delete your personal greeting||X||X|
|Record/change/delete your greeting for when you are away||X||X|
|Alternate between your personal and your absence greeting||X||X||X|
|Listen to voice-mail messages||X||X|
|Change your PIN||X|
|Reset your PIN||X|
|Prevent callers from leaving voice-mail messages |
To do this, you must contact the Service Desk
Manage Options using Web Mail
The best way to manage your voice mail options is through the Web Mail interface, which you can access directly at (OWA). The configuration tab in Microsoft Outlook will forward you likewise to the Web Mail interface.
- Go to web mail https://mail.ethz.ch and login
- Click on the configuration icon on the upper right corner of the window
- Click on Options
- From the left hand menu, click General → Voice mail link
When you are done with the configuration, you must save your settings (bottom right) before closing the window.
Your voice messages will be delivered as MP3 files to your mailbox via email. There you can listen to the messages.
Manage Options using a Telephone
You can manage almost all Voice Mail features using any telephone set. The only exception are rules. Those you have to configure using the voice-mail web interface and an internal ETH telephone.
Accessing Voice Mail Options using your telephone
- Call 38880
- Identify yourself with your PIN
- Say "Personal Options"
It is also possible to access your configuration options from outside ETH premises calling the number +41 44 63 38880.
If you are calling the 39990 from any other telephone as the one configured for voice-mail, you will be asked to provide your telephone extension.
Once here you can always return to the main "Personal Options" menu by pressing "*" (star key).
A voice instruction will guide you through all available options. The most common used options area described in this section.
Using the telephone set it is possible to configure and administrate two different greetings only. Those two greetings, called "personal" and "vacation" greetings, are mutually excluding and can only function alternately.
Using the web mail interface you get to configure additional greetings associated to conditions you define using the "Call Answering Rules". Thus, it is possible to have several greetings active at the same time. Which greeting will be run after a call will depend on the compliance with the
If no rules are defined or none of the conditions is true, the "personal" or the "vacation" greeting (whatever is active at the time) will be heard.
To access the rules interface:
- Connect to your mail using the mail web client (https://mail.ethz.ch)
- On the top right corner, click on the settings icon and then on the "Options" title.
- On the left panel select "General/Voice mail/Call answering rules"
- You will get a page like this one:
Create a new rule
To create a new rule, you will have to set previously the “personal” basic greeting as default:
To prevent the caller from leaving a voice message you will need to open a ticket request with our Service Desk. This sort of rule has to be defined in the server previously.